Microsoft ‘deeply sorry’ for global outage, says issue not caused by cyber or AI agents

Microsoft on Friday apologised for a global outage that disrupted public services and businesses around the world, as it reported a “broad recovery” for Outlook email and other services.

The company ruled out any malicious “cyber or AI” activity as the cause of the outage, which affected several Microsoft products and disrupted healthcare services, delayed corporate earnings reports and left schools struggling to communicate.

“We are deeply sorry for the disruption this incident has caused our...